Return/Replacement Eligibility

DentoClick.com provides a Return/Replacement scheme for new products purchased within 10 days of delivery. The returned products are eligible for refund or replacement only after inspection and approval by our Quality Check Team based on the following criteria:

• The product must be unused.
• The product seal must be intact and not tampered with.
• All parts, accessories, warranty cards, and manuals must be included in the packaging.
• The product packaging must not be damaged.
• The product must be the correct item.

Technical Assistance

To help resolve issues with your product, we may troubleshoot via online tools or through calls from our technical or vendor teams. If applicable, we may ask you to enlist a local technician for issues that can be resolved on your end to expedite the resolution process. We will reimburse any fees you incur for the local technician's services.

Delivery Issues

If the outer brown box is physically damaged or its seal is tampered with, we recommend not accepting the delivery and promptly reporting the issue to our support team.

Reporting Damaged or Incorrect Products

If you receive a damaged product, an incomplete product, or the wrong product, please report the issue within 48 hours of delivery. After this period, no complaints will be entertained.

Return Request Submission

Submit your return request online within 10 days of delivery. Include clear images or a video explaining the issue. Without this, DentoClick.com reserves the right to deny your return.

Replacement and Refund Policy

We will offer a replacement within 10 working days. If the product is out of stock, a refund will be issued instead.

Fees

• A fee of Rs. 95 will be applied for partial returns if the total order amount (excluding the returned products) is less than Rs. 2,500.
• A fee of Rs. 95 will be applied for complete order returns if the original order value is under Rs. 2,500.
• If you send a different or extra product, other than the return-approved product, you are liable for the logistics costs for picking up and returning the product.

Non-Returnable Products

While we offer a 10-day return or replacement policy, certain products fall under the Non-Returnable category:

• Products used directly on patients, such as water flossers, chin caps, and face masks.
• Products categorized under Pharmacy, including hand sanitizers.
• Items like dental chairs, compressors, and autoclaves.
• Products labeled as "short expiry" on our website.

Warranty Claims

• Physical damage to the product or equipment is not covered under the warranty claim.
• Products are subject to the original manufacturer/importer's warranties.
• Warranty claims are handled directly by the manufacturer or importer.